Withdrawal Held For Review

Streakz Casino Account Verification In Four Simple Papers

Every licensed casino has to confirm who you are, and at Streakz Casino that usually takes around 54 hours from a complete upload.

Start My Check

MGA LicensedRegulated under MGA/B2C/563/2015 since 2015

Your Money Moves Freely

Your Check, Line By Line

Best read right after registering, or the moment a cash-out sits on hold.

Who checks

Streakz Casino Ltd.

Licence held under

Malta Gaming Authority, MGA/B2C/563/2015

Usual review time

54 hours

When it is required

At the latest before the first withdrawal

Questions go to

[email protected]

Youngest player allowed

18+

Four Easy Steps

Four Moves To A Clean First Pass

We keep the list short on purpose, so most players clear it without a second round.

Where Are My Papers Listed?

Head to the verification area inside your account and read the short list of items waiting there. Each line says what is still missing, so nothing gets sent twice.

Glare-Free Copy Every Time

Photograph your photo ID on a flat, well-lit surface with all four corners visible, then upload it. Glare and cropped edges are the two reasons a copy comes back.

Cover The Middle Digits

Snap your payment card with the middle digits covered, keeping both your name and the last four digits readable. Getting this right first time saves a whole extra day.

Waiting On A Reply

Sit tight while the team reviews, and keep an eye on your inbox for a reply. A quick answer comes back to you within six hours by email, usually much sooner.

Filling The List

What We Read, Not Just What We See

Each item answers one simple question, which is why we ask for exactly these and nothing more.

Photo ID

ConfirmsYour name, face and age

Must showAll four corners, unblurred, no glare

Proof of address

ConfirmsWhere you live now

Must showYour name and a date inside three months

Payment card image

ConfirmsThe card you paid with

Must showYour name and the final four digits

Four Quiet Moments

Why Is My Account Being Checked?

A check is not a red flag, it is a step every licensed account goes through.

A New Way To Pay

Switching to a card, wallet or bank transfer at cashier means we confirm the name on that method belongs to you before money moves either way.

Papers Now, Money Next

Because the license requires a verified player before any payout leaves, cashing out for the first time brings the identity and address check to the front.

Check Your Larger Movements

Larger movements in or out sit closer to money-laundering risk, so we look again at your identity and ask how the funds were built up.

Proving You Are 18 Or Over

When anything suggests a player may be under 18, we pause activity and ask for a photo ID showing the date of birth clearly.

Source Of Funds, Explained Without Alarm

Gambling under Malta Gaming Authority licence MGA/B2C/563/2015 means Streakz Casino must know the origin of funds used to play. This is an AML duty we apply to all players, so a request about your income is routine and never a suggestion of wrongdoing.

Depending on your situation, we might look at any of the following:

Recent bank statements
Payslips or salary letter
Tax or income record
Proof of a property sale
Evidence of an inheritance

Getting It Right The Second Time

Your Details Do Not Match. Details on your ID and your account must match, so a nickname, maiden name or old flat can send the copy straight back. Update your profile details to match your document Send a fresh copy once the spelling lines up

Send A Valid Document. An identity card with an expiry date already gone tells us nothing current about you, so it cannot be accepted. Check the expiry before you photograph it Send a current passport or driver licence instead

Send The Uncropped Photo. Cropped corners, blurred text or any sign of editing make a file unusable, because we must see the document whole and untouched. Photograph the whole document, all four corners visible Switch off filters and send the original file

Fewer Delays

Your Papers, Explained Plainly

Seven clear answers so you know what to send, when, and why it is being asked.

When do I have to do this check by?+

Your licence requires it at the latest before your first withdrawal leaves. We may ask earlier, though, at registration or after your first deposit, so having your documents ready saves you a wait later.

Is it possible to send my papers using my phone?+

Yes, a phone camera is all you need. Put each document on a flat, well-lit surface, hold the phone still and capture the whole page with all four edges inside the frame. Sharp, colour images sent from your gallery reach our team without problems.

How long does the check take at Streakz Casino?+

Allow up to 54 hours for our team to review what you send. Many checks close much sooner when the images are clear and the details match your account. You will hear from us by email once the review is finished.

Why are you asking me about the source of my funds?+

It is a routine requirement of our licence from the Malta Gaming Authority, aimed at stopping money laundering. Your answers help our team understand where your deposits come from, and they are never treated as an accusation.

What should I do if a document was refused?+

Read the note our team attached, because it names the exact problem, such as glare, a cropped corner or an expired date. Then send a fresh image of the same document, or write to [email protected] if anything is unclear.

Are my documents safe once I send them?+

Encryption protects every file on its way to us, using TLS 1.3 across the whole connection. Only the team handling verification opens what you send, and it is used to confirm your identity rather than for anything else.

Will I ever have to send the same papers twice?+

Usually one accepted set is enough for years. Fresh copies can be requested later if your ID expires, your address changes, or a routine review asks you to confirm your details are current.